Support SLA

our support contact email mailto\ support\@advancedhumanimaging com service levels incident severity definition response time resolution time normal an incident which either a) affects a non essential part of the licensed sdks and/or platform, or b) is not materially negatively impacting on the licensee’s business operations the licensor must acknowledge receipt of the support request within 4 business hours of the support request the licensor must resolve the incident within 2 business days of the licensor confirming receipt of the support request major an incident which either a) affects an essential part of the licensed sdks and/or platform, or b) is materially negatively impacting on the licensee’s business operations the licensor must acknowledge receipt of the support request within 1 business hours of the support request the licensor must resolve the incident within 1 business day of the licensor confirming receipt of the support request support levels 100,165,478 true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type