---
title: Support For Partners
slug: support-for-partners
docTags: 
createdAt: 2021-03-04T10:12:26.000Z
---

Advanced Human Intelligence provides support to partners if they are unable to solve requests from their users.

Most support requests fall around the inability of a user to capture their front and side images in the BodyScan or having sufficient lighting on a FaceScan. This shows the importance of showing a capture guide to users prior to taking a scan.

Advanced Human Intelligence offers training and support documentation to key partner staff so that they are able to support their users. 

Prior to integrated solution go-live, Advanced Human Intelligence provides end-user support training for partners Level 1 support teams. 

To learn more about Advanced Human Intelligence support assistance please contact Advanced Human Intelligence support at [support@ahi.tech](mailto\:support@advancedhumanimaging.com)