Supporting Your Users During a BodyScan

in capture support after the capture of the front and side images, the sdk runs an image inspection this inspection checks that the user’s face, hands and feet are in the correct place if the inspection determines these body parts are incorrectly placed, or are missing, a contextual error message is shown this message tells the user what is missing, allowing the user to self solve and improve their positioning for the next scan after a 10 second countdown, the image capture process will be attempted again if the inspection fails twice in a row the scan process is paused, with options allowing the user to access further support mechanisms the error screens shown to the user can be themed to your brand you can control the color, font family, and text localization see theming bodyscan docid\ k4to4pmgshhrl8 4fhywh for more about theming the scan guide as intuitive as advanced health intelligence's scans are, there are still some requirements for your users in order to get accurate, repeatable, and error free scans we recommend incorporating a scan guide to educate your users on how to take a scan so they have an error free experience and get great results essential points to make to users 167,279,293 false true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type recommended points to make to users we also recommend making the following points the background should be as clutter free and plain as possible avoid backgrounds that contain bright windows, intense contrasting between floors & walls for the side image capture they need to continue to look at the device, but avoid twisting their shoulders they should keep their feet together example scan guide designs in the technology demo app docid\ gob v0j64tixybpak4wol , we use a series of static images explaining how to take a great scan, however, we recommend that partner's create a guide using a style familiar with their users for example, a video or animation might better suit the demographic (language, geographic location, age group) and overall mood (fun and energetic or sober and serious)